Arctic Hire — Terms of Hire
Last updated: 15 August 2026
1. Who we are
1.1 Arctic Hire is a trading name of YAT Group Limited, a company registered in England and Wales.
1.2 Our details are:
Company number: 17241366
Registered office: Flat 23 Plate House, 3 Burrells Wharf Square, London, England, E14 3TH
Email: contact@arctic-hire.co.uk
Telephone: +44 20 3411 1468
Website: arctic-hire.co.uk
1.3 References to “we”, “us” or “our” mean YAT Group Limited trading as Arctic Hire. References to “you” or “your” mean the customer named in the booking.
1.4 Our registered office is a correspondence address. Equipment must not be delivered or returned there without prior agreement.
2. What these terms cover
2.1 These terms apply to equipment hired from Arctic Hire, including dehumidifiers, pressure washers and jet washers, portable heaters, marquee heating equipment, portable air conditioners and related accessories.
2.2 They apply to bookings made online, by telephone, email, messaging service or any other method we accept.
2.3 Your contract consists of these terms, your booking confirmation and any additional conditions expressly agreed before the booking is accepted.
2.4 Items sold rather than hired, such as consumables or window kits that you keep, will be identified separately. Your statutory rights relating to those purchases are not restricted by these terms.
2.5 Nothing in these terms removes or restricts rights that cannot lawfully be excluded.
3. Definitions
3.1 In these terms:
Equipment means the hired items and all accessories supplied on hire with them.
Hire Period means the agreed start and end dates and, where specified, times shown in your booking confirmation.
Hire Charges means the price for hiring the Equipment, excluding separately identified delivery, collection, consumable or other charges.
Booking Confirmation means our written acceptance of your booking, including the Equipment, dates, prices, delivery arrangements and any agreed special requirements.
Working Day means Monday to Friday, excluding public holidays in England.
3.2 A Consumer is an individual hiring wholly or mainly for purposes outside their trade, business, craft or profession.
3.3 A Business Customer is a customer who is not acting as a Consumer, including companies and organisations hiring for their activities. A person’s legal status is determined by the circumstances, not simply by the description entered on a booking form.
4. Making a booking
4.1 A booking request is an offer to hire Equipment. Your contract begins when we issue our Booking Confirmation. An automated acknowledgement of your enquiry or payment is not acceptance unless it expressly confirms the booking.
4.2 You must be at least 18 and provide accurate contact, delivery and intended-use information. Anyone booking for an organisation must have authority to commit it to the contract.
4.3 Before accepting a booking, we may decline it because of availability, delivery restrictions, suitability, safety concerns or another reasonable operational reason. We will refund any payment taken for a booking we do not accept.
4.4 Please check your Booking Confirmation and tell us promptly about errors. This does not remove your rights concerning an error made by us.
4.5 Once a booking is accepted, we will not materially change its Equipment, price or other agreed details without your agreement, except where these terms or the law permit us to end the contract.
5. Hire period and extensions
5.1 The Hire Period and any minimum charging period will be confirmed before you book. Unless otherwise agreed, hire begins when the Equipment is delivered or handed over to you.
5.2 You must return the Equipment or have it ready for the agreed collection by the end of the Hire Period.
5.3 Extensions require our written agreement and payment of the additional charges before the existing Hire Period expires. Availability is not guaranteed. Keeping Equipment without approval does not create an agreed extension.
5.4 The maximum Hire Period under these terms is 60 days in total, including extensions. A longer arrangement requires a separate agreement following any necessary legal and regulatory checks. There is no automatic renewal.
5.5 If a delay attributable to us prevents delivery at the agreed start, we will adjust the charges or dates appropriately. Your rights to cancel because of a material delay remain unaffected.
5.6 Early returns and late returns are dealt with in clauses 17 and 9 respectively.
6. Equipment and accessories supplied
6.1 We will supply the Equipment and accessories described in your booking. Any proposed substitute must be reasonably equivalent and suitable for the agreed purpose. We will obtain your agreement before supplying a materially different item.
6.2 The Equipment belongs to us or to an owner from whom we are authorised to supply it. Hiring does not transfer ownership.
6.3 You must not sell, pledge, sub-hire or otherwise dispose of the Equipment. Use by your household, employees or authorised guests is permitted where consistent with the booking and safe-use instructions. Passing the Equipment to another customer or organisation requires our written consent.
6.4 Optional accessories are included only where stated in the product description or booking. These may include water-supply hoses, water-butt suction kits, additional filters, surface cleaners, detergents, extension leads, transformers, ducting and window kits. We will identify any essential customer-provided connections or supplies before you book.
6.5 Please check the Equipment on receipt and report missing items or apparent damage promptly. A signature or failure to identify a hidden fault at delivery does not waive your legal rights.
7. Prices, payment and deposits
7.1 Payment is due before delivery or release of the Equipment unless we agree different payment terms in writing.
7.2 Before you commit, we will confirm the total booking price, including applicable delivery and collection charges, selected extras and any deposit. Consumer prices include any VAT that is payable. Business quotations will clearly state their VAT treatment.
7.3 We will not add optional paid extras without your agreement. Charges arising from late return, failed appointments, damage, missing items or excessive cleaning are governed by the relevant clauses below.
7.4 A security deposit is not normally required. Where one is required, its amount and conditions will be disclosed before the booking is accepted.
7.5 We will normally refund the undisputed balance of a security deposit within 10 Working Days after return and inspection. Any proposed deduction will be explained and supported by reasonable evidence, with an opportunity for you to respond. Any shorter statutory refund deadline takes priority.
7.6 Additional charges are payable within 14 calendar days of an itemised invoice unless another due date has been agreed. Please contact us promptly about disputed amounts; doing so does not remove either party’s legal rights.
7.7 For qualifying Business Customer debts, we may claim statutory interest and recovery compensation under applicable late-payment legislation.
7.8 These terms do not, by themselves, authorise unrestricted charges to a saved payment card. Any payment mandate or card security arrangement will be explained separately.
8. Delivery
8.1 Delivery availability, charges and arrangements depend on the Equipment and location and will be agreed before booking.
8.2 You must provide accurate access information, including stairs, lifts, parking or loading restrictions, security procedures and any other relevant limitations. An adult authorised to receive the Equipment must be available.
8.3 Unless included in the booking, delivery does not include carrying Equipment up stairs, specialist lifting, permanent installation or building alterations.
8.4 We may decline an unsafe delivery activity. Where possible, we will agree a safe alternative. Additional charges require agreement or must reflect reasonable costs resulting from material access information you failed to provide.
8.5 We will take reasonable steps to meet agreed delivery dates and advise you of delays. Arrival windows are estimates unless confirmed otherwise. Tell us before booking where timing is essential, for example for an event; this does not override circumstances in which timing is already clearly essential.
8.6 If delivery fails because you are unavailable or have not met the agreed access arrangements, you may be charged reasonable wasted delivery and rearrangement costs. We will explain those costs.
9. Collection, returns and late return
9.1 The return or collection method will be agreed as part of your booking. Please contact us before changing it.
9.2 Equipment must be ready at the agreed time, accessible, complete and reasonably clean. Follow the instructions for switching off, cooling down, draining, disconnecting and packing it safely.
9.3 Keep any reusable cases or protective packaging identified as returnable. You need not replace ordinary disposable packaging unless this was expressly agreed before booking.
9.4 If we or our appointed carrier collect, responsibility for subsequent transport passes to us on handover, except for damage caused by your failure to follow agreed packing instructions. Any customer-arranged return transport must be approved in advance.
9.5 If Equipment is ready for collection and you provide the agreed access, we will not charge additional hire solely because we or our carrier collect late. You must continue taking reasonable care of it and must not resume use without agreement.
9.6 Where your actions prevent collection or cause a late return, we may charge reasonable additional hire and rearrangement costs. Additional hire will use the daily rate disclosed before booking or, if none was specified, a proportionate rate based on your original hire price and duration.
9.7 We will take reasonable steps to rearrange collection promptly and will not recover the same loss twice.
10. Your responsibilities
10.1 You must take reasonable care of the Equipment, keep it secure and use it only for the purposes and environments for which the supplied model is suitable.
10.2 Follow the manufacturer’s instructions, safety labels and any relevant guidance we provide. Contact us before operating Equipment where instructions are missing or unclear.
10.3 Do not remove guards or identification labels, bypass safety devices, open sealed components, modify the Equipment or attempt repairs without our written permission.
10.4 Use appropriate protective equipment and keep children, pets and bystanders away from hazards. Anyone operating the Equipment must be competent to do so safely.
10.5 Use suitable electrical supplies and connections. Do not overload circuits, use damaged cables or expose electrical components to conditions for which they are not designed.
10.6 Do not move the Equipment to a different site without approval. Any transport you undertake must follow the supplied handling instructions.
10.7 Stop using Equipment immediately if it appears unsafe, leaks unexpectedly, emits smoke or a burning smell, or develops another concerning fault. Contact us promptly and do not continue operating it to finish a job.
11. Equipment-specific requirements
11.1 Dehumidifiers. Follow the specified operating-temperature range, minimum room-size requirements, clearance distances and transport instructions. Empty tanks or arrange drainage as instructed, secure drain hoses and check for leaks. Protect units from standing water, unsuitable dust exposure and contamination. Observe any required upright settling time after transport.
11.2 Pressure washers and jet washers. Use a suitable water supply and the correct hose, connectors, filtration and detergent for the model. Do not operate without the required water supply. Never direct the jet at people, animals, electrical equipment or the machine itself. Check surface suitability, test an inconspicuous area and use an appropriate pressure and attachment. Follow depressurising and frost-protection instructions.
11.3 Electric heaters and oil-filled radiators. Keep required clearances from furniture, fabrics and combustible materials. Do not cover heaters or use them to dry clothing. Use only an electrical connection permitted by the instructions. Switch off and allow the heater to cool before moving it. Do not open or refill a sealed oil-filled radiator.
11.4 Fuel-fired and marquee heaters. These require the agreed model-specific arrangements for positioning, ventilation, exhaust discharge, ducting, fuel handling and supervision. Indirect-fired marquee heating packages must have the combustion unit outside the occupied marquee, with the installation arranged so exhaust cannot enter occupied spaces or air intakes. Do not alter the agreed setup or refuel hot or operating equipment. Installation must be undertaken by a competent person where required.
11.5 Portable air conditioners. Fit exhaust and drainage arrangements as instructed, maintain airflow and required clearances, and follow water-tank, room-size and transport requirements. Do not operate a model requiring external exhaust without its exhaust correctly arranged.
11.6 These requirements supplement, rather than replace, the instructions for the particular Equipment supplied.
12. Setup and suitability
12.1 Unless your booking includes an installation or setup service, you are hiring Equipment rather than purchasing a managed cooling, drying, cleaning or heating service.
12.2 You must tell us about the intended job, site conditions, available utilities and any unusual requirements. Obtain necessary permissions from property owners, landlords, venue operators or other responsible parties.
12.3 Performance depends on the Equipment and operating conditions. Published extraction rates, heating or cooling capacities, room-size guidance and cleaning capabilities do not guarantee a particular result in every environment.
12.4 Hire does not include diagnosing or repairing leaks, structural damp, mould contamination or other underlying property problems unless expressly agreed.
12.5 We remain responsible for reasonable care and skill in advice or setup we provide. Nothing here excludes our responsibility to supply Equipment meeting its description or your applicable rights concerning quality and fitness for a purpose made known to us.
13. Faults, breakdowns and support
13.1 Report faults to contact@arctic-hire.co.uk or +44 20 3411 1468. Stop using unsafe Equipment and keep it secure.
13.2 We may suggest safe, straightforward checks, such as checking a tank, control setting or connection. You are not required to undertake repairs or electrical work.
13.3 For a fault not caused by you, we will arrange an appropriate remedy, which may include repair, replacement, an agreed alternative or a refund. We will act within a reasonable time, taking account of the purpose and duration of the hire.
13.4 We will make an appropriate adjustment for periods when Equipment cannot be used because of such a fault. Your statutory rights, including any right to reject faulty Equipment or end the contract, remain unaffected.
13.5 Where your misuse or breach causes a call-out, damage or breakdown, you may be responsible for reasonable resulting costs under clause 14. Ordinary mechanical failure and fair wear and tear are not chargeable to you.
13.6 Support availability is shown on our contact page. A guaranteed emergency response or replacement deadline applies only if expressly included in your booking.
14. Damage, loss, theft and missing items
14.1 Return Equipment in the condition supplied, allowing for fair wear and tear from its agreed use.
14.2 Consumers. You are responsible for reasonable losses caused by your breach of these terms or failure to take reasonable care, including damage caused by misuse or by people you permit to use the Equipment. You are not automatically responsible for every fault or loss merely because it occurred during your hire.
14.3 Business Customers. You bear the risk of accidental damage, loss and theft while Equipment is in your custody or control, including its use by your employees, contractors or authorised users. This excludes fair wear and tear, inherent defects, ordinary mechanical breakdown and loss caused by us or those for whom we are responsible.
14.4 Tell us promptly about damage, loss or theft. Where appropriate, report theft to the police and provide any reference number issued.
14.5 Where you are responsible, charges may include reasonable repair costs, replacement of missing items, necessary transport and evidenced inspection costs. Where repair is not economical or Equipment is lost, replacement compensation will reflect its age, condition and reasonable replacement value immediately before the loss.
14.6 A replacement value disclosed before booking is a reference value, not an automatic penalty. We will not charge more than the loss we can reasonably establish.
14.7 We may claim reasonable, evidenced loss of hire income caused by your breach, limited to the time reasonably needed to repair or replace the Equipment and reduced by costs saved or losses avoided. We will not charge overlapping hire fees and lost income for the same period.
14.8 We will provide an explanation and reasonable supporting evidence for claims. Paying compensation does not transfer ownership unless we separately agree.
15. Cleaning and consumables
15.1 Please remove loose dirt and return Equipment reasonably clean, following its cleaning instructions.
15.2 Routine cleaning associated with normal agreed use is included. Excessive dirt, unsuitable contamination or damage requiring additional cleaning may result in a reasonable charge reflecting the work needed. We will explain and, where appropriate, evidence it.
15.3 Unless included in your booking, you are responsible for operating electricity, water and approved consumables.
15.4 Fuel quantities, fuel-return requirements and any refuelling charge or calculation method must be agreed before booking. Do not substitute unsuitable fuel, chemicals or detergent.
16. Consumer cancellation rights
16.1 This clause concerns Consumers booking at a distance, such as online or by telephone, or away from our business premises, where statutory cancellation rights apply.
16.2 For an equipment-hire service, you normally have until the end of 14 days after the day the contract was made to cancel without giving a reason. Any longer period required by law applies.
16.3 You can cancel by any clear statement, including email, telephone or post using the details in clause 1. The cancellation form below is optional. Sending your cancellation before the deadline is sufficient.
16.4 If you need the hire to start during that period, we will ask for your express request before beginning. Accepting these terms alone is not treated as that request.
16.5 If you expressly requested an early start and then cancel, you may have to pay a proportionate amount for services actually supplied up to cancellation, calculated against the agreed contract price. This may include an agreed delivery service already performed, but only where legally recoverable.
16.6 We will not charge for services supplied during the cancellation period where the law prevents us from doing so, including where the required request or cancellation information was not obtained or provided.
16.7 Your cancellation right ends following full performance of the hire service within the cancellation period only where you expressly requested the early start and acknowledged that consequence beforehand. Delivery alone does not constitute full performance of the hire.
16.8 Following cancellation, stop using the Equipment and cooperate with prompt collection or an agreed safe return. We will not impose a cancellation penalty or charge an undisclosed collection fee. Any return-related amount claimed must be legally recoverable and disclosed before booking.
16.9 We will make the refund required by law, including refundable delivery charges and less only lawful amounts, without undue delay and within 14 days after being informed of your cancellation. We will use the original payment method unless you agree otherwise and will not charge a refund fee.
16.10 Separate purchases of accessories or consumables may have different cancellation rules, generally running from delivery rather than formation of the hire contract. We will provide the applicable information for those purchases. Nothing here restricts your rights concerning faulty goods.
17. Other cancellations, changes and early returns
17.1 This clause applies to Business Customers and to Consumer cancellations outside an applicable statutory cancellation right. It does not override clause 16 or rights arising from our breach.
17.2 You may cancel without a cancellation charge by notifying us at least three Working Days before the scheduled hire start.
17.3 For later cancellation before delivery, we may retain or charge our reasonable net loss arising directly from the cancellation. We will account for costs saved, alternative bookings and reasonable opportunities to reduce that loss. The charge will not exceed the total agreed price of the cancelled booking.
17.4 Returning Equipment early does not automatically entitle you to a full refund of the reserved Hire Period. We will assess the amount due using the hire already supplied and any reasonable net loss on the cancelled remainder, applying the safeguards in clause 17.3.
17.5 We will explain any cancellation deduction and refund the remaining balance promptly.
17.6 Changes to dates, Equipment or delivery arrangements require agreement and depend on availability. We will explain any revised price or reasonable change-related cost before you accept the change.
18. Our right to end the hire
18.1 We may end the hire for a serious breach, including non-payment, unauthorised disposal or sub-hire, dangerous misuse, material dishonesty or threatening conduct towards our staff or representatives.
18.2 Where a breach can reasonably be corrected, we will normally give notice and a reasonable opportunity to put it right. Immediate action may be taken where continued hire presents a serious safety risk or the breach cannot reasonably be remedied.
18.3 On termination, stop using the Equipment and cooperate with its return. We may recover unpaid charges and reasonable losses for which you are responsible, but will credit unused payments where appropriate and avoid double recovery.
19. Recovery of Equipment
19.1 You must reasonably cooperate with lawful collection or recovery arrangements and tell us where the Equipment is located.
19.2 These terms do not authorise forced entry or entry into premises without consent or other lawful authority.
19.3 Where your breach makes recovery action necessary, we may seek reasonable recovery costs to the extent permitted by law.
20. Insurance
20.1 Your hire does not include insurance for your liabilities or an accidental-damage waiver unless expressly stated in your Booking Confirmation.
20.2 Any insurance you obtain must be suitable for the Equipment and intended use. Business Customers may be required to provide evidence of hired-in equipment cover where this is disclosed before booking.
20.3 Having insurance does not change your responsibilities under these terms. Equally, this clause does not make you liable for a loss for which you would not otherwise be responsible.
21. Safety and site responsibilities
21.1 We will maintain Equipment and carry out appropriate inspection and testing so that it is supplied in a safe condition, with relevant operating information.
21.2 Business Customers are responsible for site-specific risk assessments, competent operators, supervision, suitable protective equipment and any workplace or event arrangements required for their use of the Equipment.
21.3 Tell us before booking about hazardous substances, contaminated floodwater, asbestos, explosive atmospheres or other exceptional site hazards.
21.4 Equipment must not be used as a life-safety, medical or other critical system unless expressly supplied and agreed for that purpose.
21.5 These obligations do not transfer our own statutory safety duties to you.
22. Our liability
22.1 We do not exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, non-excludable statutory obligations or any other liability that the law does not permit us to exclude.
22.2 For Consumers, we are responsible for foreseeable loss and damage caused by our breach or failure to exercise reasonable care and skill. We do not exclude your statutory rights concerning the Equipment or our services.
22.3 We are not responsible to a Consumer for business losses arising from a hire made wholly or mainly for private purposes.
22.4 For Business Customers, and only to the extent lawful and reasonable, we exclude liability for lost profit, revenue, business opportunities and indirect or consequential losses.
22.5 We are not responsible for loss to the extent caused by your misuse, failure to follow instructions or other breach. This does not exclude any part of a loss caused by our own breach or negligence.
22.6 These terms contain no general monetary cap on liability. Any separately agreed business liability cap must be expressly documented and remains subject to applicable law and clause 22.1.
23. Events outside our reasonable control
23.1 If an event outside our reasonable control affects a booking, we will notify you promptly and take reasonable steps to minimise the disruption.
23.2 Where the disruption prevents us from providing the agreed hire, or a substantial part of it, you may end the affected booking and receive a refund for the part not provided.
23.3 This clause does not remove rights concerning an essential delivery date or excuse failures that could reasonably have been avoided.
24. Personal information
24.1 We use personal information to manage bookings, payments, delivery, collection, support, security and legal obligations as explained in our Privacy Policy, available on the Arctic Hire website.
24.2 Where necessary, relevant information may be shared with service providers such as payment processors and delivery partners in accordance with that policy and applicable law.
24.3 Agreeing to these terms does not itself constitute consent to unrelated marketing.
25. Complaints
25.1 Contact contact@arctic-hire.co.uk with your booking reference and a description of the problem.
25.2 We aim to acknowledge complaints within two Working Days and provide a substantive response within five Working Days. If more investigation is needed, we will explain why and keep you informed.
25.3 Where required, we will provide information about an appropriate alternative dispute resolution body and whether we are obliged or willing to participate. Our complaints process does not restrict your right to seek advice or bring legal proceedings.
26. General provisions
26.1 The version of these terms supplied when your booking is accepted applies to that booking. Later website changes do not retrospectively change your contract.
26.2 Your Booking Confirmation determines the specific Equipment, dates, prices and arrangements. Other departures from these terms require express agreement. Nothing excludes information or promises that the law makes part of the contract.
26.3 We may subcontract delivery or other services but remain responsible for our contractual obligations.
26.4 Any transfer of our contract to another provider must not reduce your rights. You must obtain our agreement before transferring your booking to someone else.
26.5 If a provision is unenforceable, the remaining provisions continue where legally possible. A delay in exercising a right is not a waiver of that right.
27. Governing law and courts
27.1 These terms are governed by the law of England and Wales.
27.2 Consumers retain any mandatory protections available under the law of the UK country in which they live and may bring proceedings in the courts available to them under applicable law, including their home jurisdiction where permitted.
27.3 For Business Customers, the courts of England and Wales have exclusive jurisdiction, subject to any mandatory legal requirements.
Arctic Hire — Terms of Hire
Last updated: 15 August 2026
1. Who we are
1.1 Arctic Hire is a trading name of YAT Group Limited, a company registered in England and Wales.
1.2 Our details are:
Company number: 17241366
Registered office: Flat 23 Plate House, 3 Burrells Wharf Square, London, England, E14 3TH
Email: contact@arctic-hire.co.uk
Telephone: +44 20 3411 1468
Website: arctic-hire.co.uk
1.3 References to “we”, “us” or “our” mean YAT Group Limited trading as Arctic Hire. References to “you” or “your” mean the customer named in the booking.
1.4 Our registered office is a correspondence address. Equipment must not be delivered or returned there without prior agreement.
2. What these terms cover
2.1 These terms apply to equipment hired from Arctic Hire, including dehumidifiers, pressure washers and jet washers, portable heaters, marquee heating equipment, portable air conditioners and related accessories.
2.2 They apply to bookings made online, by telephone, email, messaging service or any other method we accept.
2.3 Your contract consists of these terms, your booking confirmation and any additional conditions expressly agreed before the booking is accepted.
2.4 Items sold rather than hired, such as consumables or window kits that you keep, will be identified separately. Your statutory rights relating to those purchases are not restricted by these terms.
2.5 Nothing in these terms removes or restricts rights that cannot lawfully be excluded.
3. Definitions
3.1 In these terms:
Equipment means the hired items and all accessories supplied on hire with them.
Hire Period means the agreed start and end dates and, where specified, times shown in your booking confirmation.
Hire Charges means the price for hiring the Equipment, excluding separately identified delivery, collection, consumable or other charges.
Booking Confirmation means our written acceptance of your booking, including the Equipment, dates, prices, delivery arrangements and any agreed special requirements.
Working Day means Monday to Friday, excluding public holidays in England.
3.2 A Consumer is an individual hiring wholly or mainly for purposes outside their trade, business, craft or profession.
3.3 A Business Customer is a customer who is not acting as a Consumer, including companies and organisations hiring for their activities. A person’s legal status is determined by the circumstances, not simply by the description entered on a booking form.
4. Making a booking
4.1 A booking request is an offer to hire Equipment. Your contract begins when we issue our Booking Confirmation. An automated acknowledgement of your enquiry or payment is not acceptance unless it expressly confirms the booking.
4.2 You must be at least 18 and provide accurate contact, delivery and intended-use information. Anyone booking for an organisation must have authority to commit it to the contract.
4.3 Before accepting a booking, we may decline it because of availability, delivery restrictions, suitability, safety concerns or another reasonable operational reason. We will refund any payment taken for a booking we do not accept.
4.4 Please check your Booking Confirmation and tell us promptly about errors. This does not remove your rights concerning an error made by us.
4.5 Once a booking is accepted, we will not materially change its Equipment, price or other agreed details without your agreement, except where these terms or the law permit us to end the contract.
5. Hire period and extensions
5.1 The Hire Period and any minimum charging period will be confirmed before you book. Unless otherwise agreed, hire begins when the Equipment is delivered or handed over to you.
5.2 You must return the Equipment or have it ready for the agreed collection by the end of the Hire Period.
5.3 Extensions require our written agreement and payment of the additional charges before the existing Hire Period expires. Availability is not guaranteed. Keeping Equipment without approval does not create an agreed extension.
5.4 The maximum Hire Period under these terms is 60 days in total, including extensions. A longer arrangement requires a separate agreement following any necessary legal and regulatory checks. There is no automatic renewal.
5.5 If a delay attributable to us prevents delivery at the agreed start, we will adjust the charges or dates appropriately. Your rights to cancel because of a material delay remain unaffected.
5.6 Early returns and late returns are dealt with in clauses 17 and 9 respectively.
6. Equipment and accessories supplied
6.1 We will supply the Equipment and accessories described in your booking. Any proposed substitute must be reasonably equivalent and suitable for the agreed purpose. We will obtain your agreement before supplying a materially different item.
6.2 The Equipment belongs to us or to an owner from whom we are authorised to supply it. Hiring does not transfer ownership.
6.3 You must not sell, pledge, sub-hire or otherwise dispose of the Equipment. Use by your household, employees or authorised guests is permitted where consistent with the booking and safe-use instructions. Passing the Equipment to another customer or organisation requires our written consent.
6.4 Optional accessories are included only where stated in the product description or booking. These may include water-supply hoses, water-butt suction kits, additional filters, surface cleaners, detergents, extension leads, transformers, ducting and window kits. We will identify any essential customer-provided connections or supplies before you book.
6.5 Please check the Equipment on receipt and report missing items or apparent damage promptly. A signature or failure to identify a hidden fault at delivery does not waive your legal rights.
7. Prices, payment and deposits
7.1 Payment is due before delivery or release of the Equipment unless we agree different payment terms in writing.
7.2 Before you commit, we will confirm the total booking price, including applicable delivery and collection charges, selected extras and any deposit. Consumer prices include any VAT that is payable. Business quotations will clearly state their VAT treatment.
7.3 We will not add optional paid extras without your agreement. Charges arising from late return, failed appointments, damage, missing items or excessive cleaning are governed by the relevant clauses below.
7.4 A security deposit is not normally required. Where one is required, its amount and conditions will be disclosed before the booking is accepted.
7.5 We will normally refund the undisputed balance of a security deposit within 10 Working Days after return and inspection. Any proposed deduction will be explained and supported by reasonable evidence, with an opportunity for you to respond. Any shorter statutory refund deadline takes priority.
7.6 Additional charges are payable within 14 calendar days of an itemised invoice unless another due date has been agreed. Please contact us promptly about disputed amounts; doing so does not remove either party’s legal rights.
7.7 For qualifying Business Customer debts, we may claim statutory interest and recovery compensation under applicable late-payment legislation.
7.8 These terms do not, by themselves, authorise unrestricted charges to a saved payment card. Any payment mandate or card security arrangement will be explained separately.
8. Delivery
8.1 Delivery availability, charges and arrangements depend on the Equipment and location and will be agreed before booking.
8.2 You must provide accurate access information, including stairs, lifts, parking or loading restrictions, security procedures and any other relevant limitations. An adult authorised to receive the Equipment must be available.
8.3 Unless included in the booking, delivery does not include carrying Equipment up stairs, specialist lifting, permanent installation or building alterations.
8.4 We may decline an unsafe delivery activity. Where possible, we will agree a safe alternative. Additional charges require agreement or must reflect reasonable costs resulting from material access information you failed to provide.
8.5 We will take reasonable steps to meet agreed delivery dates and advise you of delays. Arrival windows are estimates unless confirmed otherwise. Tell us before booking where timing is essential, for example for an event; this does not override circumstances in which timing is already clearly essential.
8.6 If delivery fails because you are unavailable or have not met the agreed access arrangements, you may be charged reasonable wasted delivery and rearrangement costs. We will explain those costs.
9. Collection, returns and late return
9.1 The return or collection method will be agreed as part of your booking. Please contact us before changing it.
9.2 Equipment must be ready at the agreed time, accessible, complete and reasonably clean. Follow the instructions for switching off, cooling down, draining, disconnecting and packing it safely.
9.3 Keep any reusable cases or protective packaging identified as returnable. You need not replace ordinary disposable packaging unless this was expressly agreed before booking.
9.4 If we or our appointed carrier collect, responsibility for subsequent transport passes to us on handover, except for damage caused by your failure to follow agreed packing instructions. Any customer-arranged return transport must be approved in advance.
9.5 If Equipment is ready for collection and you provide the agreed access, we will not charge additional hire solely because we or our carrier collect late. You must continue taking reasonable care of it and must not resume use without agreement.
9.6 Where your actions prevent collection or cause a late return, we may charge reasonable additional hire and rearrangement costs. Additional hire will use the daily rate disclosed before booking or, if none was specified, a proportionate rate based on your original hire price and duration.
9.7 We will take reasonable steps to rearrange collection promptly and will not recover the same loss twice.
10. Your responsibilities
10.1 You must take reasonable care of the Equipment, keep it secure and use it only for the purposes and environments for which the supplied model is suitable.
10.2 Follow the manufacturer’s instructions, safety labels and any relevant guidance we provide. Contact us before operating Equipment where instructions are missing or unclear.
10.3 Do not remove guards or identification labels, bypass safety devices, open sealed components, modify the Equipment or attempt repairs without our written permission.
10.4 Use appropriate protective equipment and keep children, pets and bystanders away from hazards. Anyone operating the Equipment must be competent to do so safely.
10.5 Use suitable electrical supplies and connections. Do not overload circuits, use damaged cables or expose electrical components to conditions for which they are not designed.
10.6 Do not move the Equipment to a different site without approval. Any transport you undertake must follow the supplied handling instructions.
10.7 Stop using Equipment immediately if it appears unsafe, leaks unexpectedly, emits smoke or a burning smell, or develops another concerning fault. Contact us promptly and do not continue operating it to finish a job.
11. Equipment-specific requirements
11.1 Dehumidifiers. Follow the specified operating-temperature range, minimum room-size requirements, clearance distances and transport instructions. Empty tanks or arrange drainage as instructed, secure drain hoses and check for leaks. Protect units from standing water, unsuitable dust exposure and contamination. Observe any required upright settling time after transport.
11.2 Pressure washers and jet washers. Use a suitable water supply and the correct hose, connectors, filtration and detergent for the model. Do not operate without the required water supply. Never direct the jet at people, animals, electrical equipment or the machine itself. Check surface suitability, test an inconspicuous area and use an appropriate pressure and attachment. Follow depressurising and frost-protection instructions.
11.3 Electric heaters and oil-filled radiators. Keep required clearances from furniture, fabrics and combustible materials. Do not cover heaters or use them to dry clothing. Use only an electrical connection permitted by the instructions. Switch off and allow the heater to cool before moving it. Do not open or refill a sealed oil-filled radiator.
11.4 Fuel-fired and marquee heaters. These require the agreed model-specific arrangements for positioning, ventilation, exhaust discharge, ducting, fuel handling and supervision. Indirect-fired marquee heating packages must have the combustion unit outside the occupied marquee, with the installation arranged so exhaust cannot enter occupied spaces or air intakes. Do not alter the agreed setup or refuel hot or operating equipment. Installation must be undertaken by a competent person where required.
11.5 Portable air conditioners. Fit exhaust and drainage arrangements as instructed, maintain airflow and required clearances, and follow water-tank, room-size and transport requirements. Do not operate a model requiring external exhaust without its exhaust correctly arranged.
11.6 These requirements supplement, rather than replace, the instructions for the particular Equipment supplied.
12. Setup and suitability
12.1 Unless your booking includes an installation or setup service, you are hiring Equipment rather than purchasing a managed cooling, drying, cleaning or heating service.
12.2 You must tell us about the intended job, site conditions, available utilities and any unusual requirements. Obtain necessary permissions from property owners, landlords, venue operators or other responsible parties.
12.3 Performance depends on the Equipment and operating conditions. Published extraction rates, heating or cooling capacities, room-size guidance and cleaning capabilities do not guarantee a particular result in every environment.
12.4 Hire does not include diagnosing or repairing leaks, structural damp, mould contamination or other underlying property problems unless expressly agreed.
12.5 We remain responsible for reasonable care and skill in advice or setup we provide. Nothing here excludes our responsibility to supply Equipment meeting its description or your applicable rights concerning quality and fitness for a purpose made known to us.
13. Faults, breakdowns and support
13.1 Report faults to contact@arctic-hire.co.uk or +44 20 3411 1468. Stop using unsafe Equipment and keep it secure.
13.2 We may suggest safe, straightforward checks, such as checking a tank, control setting or connection. You are not required to undertake repairs or electrical work.
13.3 For a fault not caused by you, we will arrange an appropriate remedy, which may include repair, replacement, an agreed alternative or a refund. We will act within a reasonable time, taking account of the purpose and duration of the hire.
13.4 We will make an appropriate adjustment for periods when Equipment cannot be used because of such a fault. Your statutory rights, including any right to reject faulty Equipment or end the contract, remain unaffected.
13.5 Where your misuse or breach causes a call-out, damage or breakdown, you may be responsible for reasonable resulting costs under clause 14. Ordinary mechanical failure and fair wear and tear are not chargeable to you.
13.6 Support availability is shown on our contact page. A guaranteed emergency response or replacement deadline applies only if expressly included in your booking.
14. Damage, loss, theft and missing items
14.1 Return Equipment in the condition supplied, allowing for fair wear and tear from its agreed use.
14.2 Consumers. You are responsible for reasonable losses caused by your breach of these terms or failure to take reasonable care, including damage caused by misuse or by people you permit to use the Equipment. You are not automatically responsible for every fault or loss merely because it occurred during your hire.
14.3 Business Customers. You bear the risk of accidental damage, loss and theft while Equipment is in your custody or control, including its use by your employees, contractors or authorised users. This excludes fair wear and tear, inherent defects, ordinary mechanical breakdown and loss caused by us or those for whom we are responsible.
14.4 Tell us promptly about damage, loss or theft. Where appropriate, report theft to the police and provide any reference number issued.
14.5 Where you are responsible, charges may include reasonable repair costs, replacement of missing items, necessary transport and evidenced inspection costs. Where repair is not economical or Equipment is lost, replacement compensation will reflect its age, condition and reasonable replacement value immediately before the loss.
14.6 A replacement value disclosed before booking is a reference value, not an automatic penalty. We will not charge more than the loss we can reasonably establish.
14.7 We may claim reasonable, evidenced loss of hire income caused by your breach, limited to the time reasonably needed to repair or replace the Equipment and reduced by costs saved or losses avoided. We will not charge overlapping hire fees and lost income for the same period.
14.8 We will provide an explanation and reasonable supporting evidence for claims. Paying compensation does not transfer ownership unless we separately agree.
15. Cleaning and consumables
15.1 Please remove loose dirt and return Equipment reasonably clean, following its cleaning instructions.
15.2 Routine cleaning associated with normal agreed use is included. Excessive dirt, unsuitable contamination or damage requiring additional cleaning may result in a reasonable charge reflecting the work needed. We will explain and, where appropriate, evidence it.
15.3 Unless included in your booking, you are responsible for operating electricity, water and approved consumables.
15.4 Fuel quantities, fuel-return requirements and any refuelling charge or calculation method must be agreed before booking. Do not substitute unsuitable fuel, chemicals or detergent.
16. Consumer cancellation rights
16.1 This clause concerns Consumers booking at a distance, such as online or by telephone, or away from our business premises, where statutory cancellation rights apply.
16.2 For an equipment-hire service, you normally have until the end of 14 days after the day the contract was made to cancel without giving a reason. Any longer period required by law applies.
16.3 You can cancel by any clear statement, including email, telephone or post using the details in clause 1. The cancellation form below is optional. Sending your cancellation before the deadline is sufficient.
16.4 If you need the hire to start during that period, we will ask for your express request before beginning. Accepting these terms alone is not treated as that request.
16.5 If you expressly requested an early start and then cancel, you may have to pay a proportionate amount for services actually supplied up to cancellation, calculated against the agreed contract price. This may include an agreed delivery service already performed, but only where legally recoverable.
16.6 We will not charge for services supplied during the cancellation period where the law prevents us from doing so, including where the required request or cancellation information was not obtained or provided.
16.7 Your cancellation right ends following full performance of the hire service within the cancellation period only where you expressly requested the early start and acknowledged that consequence beforehand. Delivery alone does not constitute full performance of the hire.
16.8 Following cancellation, stop using the Equipment and cooperate with prompt collection or an agreed safe return. We will not impose a cancellation penalty or charge an undisclosed collection fee. Any return-related amount claimed must be legally recoverable and disclosed before booking.
16.9 We will make the refund required by law, including refundable delivery charges and less only lawful amounts, without undue delay and within 14 days after being informed of your cancellation. We will use the original payment method unless you agree otherwise and will not charge a refund fee.
16.10 Separate purchases of accessories or consumables may have different cancellation rules, generally running from delivery rather than formation of the hire contract. We will provide the applicable information for those purchases. Nothing here restricts your rights concerning faulty goods.
17. Other cancellations, changes and early returns
17.1 This clause applies to Business Customers and to Consumer cancellations outside an applicable statutory cancellation right. It does not override clause 16 or rights arising from our breach.
17.2 You may cancel without a cancellation charge by notifying us at least three Working Days before the scheduled hire start.
17.3 For later cancellation before delivery, we may retain or charge our reasonable net loss arising directly from the cancellation. We will account for costs saved, alternative bookings and reasonable opportunities to reduce that loss. The charge will not exceed the total agreed price of the cancelled booking.
17.4 Returning Equipment early does not automatically entitle you to a full refund of the reserved Hire Period. We will assess the amount due using the hire already supplied and any reasonable net loss on the cancelled remainder, applying the safeguards in clause 17.3.
17.5 We will explain any cancellation deduction and refund the remaining balance promptly.
17.6 Changes to dates, Equipment or delivery arrangements require agreement and depend on availability. We will explain any revised price or reasonable change-related cost before you accept the change.
18. Our right to end the hire
18.1 We may end the hire for a serious breach, including non-payment, unauthorised disposal or sub-hire, dangerous misuse, material dishonesty or threatening conduct towards our staff or representatives.
18.2 Where a breach can reasonably be corrected, we will normally give notice and a reasonable opportunity to put it right. Immediate action may be taken where continued hire presents a serious safety risk or the breach cannot reasonably be remedied.
18.3 On termination, stop using the Equipment and cooperate with its return. We may recover unpaid charges and reasonable losses for which you are responsible, but will credit unused payments where appropriate and avoid double recovery.
19. Recovery of Equipment
19.1 You must reasonably cooperate with lawful collection or recovery arrangements and tell us where the Equipment is located.
19.2 These terms do not authorise forced entry or entry into premises without consent or other lawful authority.
19.3 Where your breach makes recovery action necessary, we may seek reasonable recovery costs to the extent permitted by law.
20. Insurance
20.1 Your hire does not include insurance for your liabilities or an accidental-damage waiver unless expressly stated in your Booking Confirmation.
20.2 Any insurance you obtain must be suitable for the Equipment and intended use. Business Customers may be required to provide evidence of hired-in equipment cover where this is disclosed before booking.
20.3 Having insurance does not change your responsibilities under these terms. Equally, this clause does not make you liable for a loss for which you would not otherwise be responsible.
21. Safety and site responsibilities
21.1 We will maintain Equipment and carry out appropriate inspection and testing so that it is supplied in a safe condition, with relevant operating information.
21.2 Business Customers are responsible for site-specific risk assessments, competent operators, supervision, suitable protective equipment and any workplace or event arrangements required for their use of the Equipment.
21.3 Tell us before booking about hazardous substances, contaminated floodwater, asbestos, explosive atmospheres or other exceptional site hazards.
21.4 Equipment must not be used as a life-safety, medical or other critical system unless expressly supplied and agreed for that purpose.
21.5 These obligations do not transfer our own statutory safety duties to you.
22. Our liability
22.1 We do not exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, non-excludable statutory obligations or any other liability that the law does not permit us to exclude.
22.2 For Consumers, we are responsible for foreseeable loss and damage caused by our breach or failure to exercise reasonable care and skill. We do not exclude your statutory rights concerning the Equipment or our services.
22.3 We are not responsible to a Consumer for business losses arising from a hire made wholly or mainly for private purposes.
22.4 For Business Customers, and only to the extent lawful and reasonable, we exclude liability for lost profit, revenue, business opportunities and indirect or consequential losses.
22.5 We are not responsible for loss to the extent caused by your misuse, failure to follow instructions or other breach. This does not exclude any part of a loss caused by our own breach or negligence.
22.6 These terms contain no general monetary cap on liability. Any separately agreed business liability cap must be expressly documented and remains subject to applicable law and clause 22.1.
23. Events outside our reasonable control
23.1 If an event outside our reasonable control affects a booking, we will notify you promptly and take reasonable steps to minimise the disruption.
23.2 Where the disruption prevents us from providing the agreed hire, or a substantial part of it, you may end the affected booking and receive a refund for the part not provided.
23.3 This clause does not remove rights concerning an essential delivery date or excuse failures that could reasonably have been avoided.
24. Personal information
24.1 We use personal information to manage bookings, payments, delivery, collection, support, security and legal obligations as explained in our Privacy Policy, available on the Arctic Hire website.
24.2 Where necessary, relevant information may be shared with service providers such as payment processors and delivery partners in accordance with that policy and applicable law.
24.3 Agreeing to these terms does not itself constitute consent to unrelated marketing.
25. Complaints
25.1 Contact contact@arctic-hire.co.uk with your booking reference and a description of the problem.
25.2 We aim to acknowledge complaints within two Working Days and provide a substantive response within five Working Days. If more investigation is needed, we will explain why and keep you informed.
25.3 Where required, we will provide information about an appropriate alternative dispute resolution body and whether we are obliged or willing to participate. Our complaints process does not restrict your right to seek advice or bring legal proceedings.
26. General provisions
26.1 The version of these terms supplied when your booking is accepted applies to that booking. Later website changes do not retrospectively change your contract.
26.2 Your Booking Confirmation determines the specific Equipment, dates, prices and arrangements. Other departures from these terms require express agreement. Nothing excludes information or promises that the law makes part of the contract.
26.3 We may subcontract delivery or other services but remain responsible for our contractual obligations.
26.4 Any transfer of our contract to another provider must not reduce your rights. You must obtain our agreement before transferring your booking to someone else.
26.5 If a provision is unenforceable, the remaining provisions continue where legally possible. A delay in exercising a right is not a waiver of that right.
27. Governing law and courts
27.1 These terms are governed by the law of England and Wales.
27.2 Consumers retain any mandatory protections available under the law of the UK country in which they live and may bring proceedings in the courts available to them under applicable law, including their home jurisdiction where permitted.
27.3 For Business Customers, the courts of England and Wales have exclusive jurisdiction, subject to any mandatory legal requirements.
EQUIPMENT HIRE MADE SIMPLE
Arctic Hire
Equipment hire for households, businesses and construction. Simple booking, UK-wide delivery and expert advice when needed.
+44 20 3411 1468
Mon–Fri 8:00–21:00 • Sat-Sun 9:00–18:00
EQUIPMENT HIRE
© 2026 Arctic Hire. All rights reserved.
Arctic Hire is a trading name of YAT Group Limited. Company registration no: 17241366.
EQUIPMENT HIRE MADE SIMPLE
Arctic Hire
Equipment hire for households, businesses and construction. Simple booking, UK-wide delivery and expert advice when needed.
+44 20 3411 1468
Mon–Fri 8:00–21:00 • Sat-Sun 9:00–18:00
EQUIPMENT HIRE
© 2026 Arctic Hire. All rights reserved.
Arctic Hire is a trading name of YAT Group Limited. Company registration no: 17241366.
EQUIPMENT HIRE MADE SIMPLE
Arctic Hire
Equipment hire for households, businesses and construction. Simple booking, UK-wide delivery and expert advice when needed.
+44 20 3411 1468
Mon–Fri 8:00–21:00 • Sat-Sun 9:00–18:00
EQUIPMENT HIRE
© 2026 Arctic Hire. All rights reserved.
Arctic Hire is a trading name of YAT Group Limited. Company registration no: 17241366.